OUR POLICY
We have a strict policy that we must be in control at all times.
We work hard to ensure that our customers get what they pay for, and that it has a great trip with us.
We will have a safety brief on board before each trip before the trip starts.
If you have to cancel the trip due to bad weather, we will refund the money or offer a new trip. In addition, we will be helpful in finding you other activities.
We respect everyone, and we include everyone in the same way.
The tours will be arranged so that all age groups can participate. We deliver total packages, and we therefore use serious players in the industry to ensure your quality.
Our boat is a very stable boat, and you will therefore not feel that the boat goes everywhere. If you are bothered by seasickness, we will adjust the speed, in addition, we have medicine on board that can be given
1. Booking
Bookings may be made via our website, by e-mail, phone, or via a third party where our products are bookable (e.g. hotel reception, travel agents, or a third-party website, etc.).
By making a booking, you confirm that you have the authority to accept financial responsibility on behalf of yourself and any traveling companions, i.e. you accept liability for paying the agreed amount to Northern Yachting AS for all members of the group for which you are booking.
When booking on behalf of several participants, you are responsible for communicating the terms and conditions to the other participants.
2. Terms of payment
Day tours
When booking a day tour or activity, the full amount will be charged upon booking.
You must be at least 18 years of age to make a booking.
For online bookings, you pay the whole amount at the time of booking.
Multi-day Tours/Packages
When ordering a multi-day trip or package, you will receive an invoice for a 10% deposit of the total amount on your order.
At some bookings, we do require full payment at the time the booking is made.
The remaining amount is sent in a separate invoice 4 weeks before departure or by payment at our boat
3. Terms of cancellation
Any cancellations/changes must be made in writing.
The date and time of cancellation are the date and time you send your email to us.
Northern Yachting reserves the right to cancel any tours in case of:
Bad weather
Not enough passengers booked
Technical problems with the boat
Sick crew
Other inconveniences caused by 3rd parties
Private Day Tours
Cancellation by customer:
More than 30 days before departure → Full refund
14–30 days before departure → 50% refund
Less than 14 days before departure → No refund
Cancellation by Northern Yachting:
If we must cancel due to technical issues, clients will receive a full refund.
Weather conditions in Northern Norway can be unpredictable. Our trips are planned and operated based on local knowledge and extensive experience, and we will always make every effort to carry out the tour safely and provide the best possible experience.
Changes in weather conditions do not entitle guests to a refund. We will attempt to complete the trip as scheduled; however, if weather or sea conditions make it impossible to proceed, the tour may be cancelled or modified without any refund being issued.
We strongly recommend that all guests have valid travel insurance that covers cancellations or additional costs resulting from adverse weather conditions.
No-show:
No refunds will be given if guests do not show up
Cancellation by the customer - Day Tour
Free cancellation until 24 Hours before departure
Cancellation by the customer – Multi-day tours/Packages
Cancellation 90 or more days before departure: You will lose your deposit
No-show
No refunds will be given if you fail to arrive at the agreed time and place. This also applies if you arrive too late without advising us and gaining acceptance for the delay. The full amount (100%) applies for all “no-shows”.